Services for organizing customer support
3 ITSM 365
5 Service Creatio
Support chats, PC remote access services
3 LogMeIn Rescue
5 Zoho Assist
6 Microsoft Remote Desktop
9 Chrome Remote Desktop
IT Service Desk
IT Infrastructure Support Systems (ITSM)
1 ITSM 365
2 Service Creatio
3 Naumen Service Desk
Blog about HelpDesk
Intradesk – a new helpdesk system from the creators of IntraService
IntraVision, which is known for its Service Desk system IntraService , presented another similar online system – Intradesk… IntraService is now positioned as a comprehensive solution for IT support within the company and IT outsourcing, and Intradesk – as a simpler and more universal service for customer support. In it, you can accept customer requests through the client portal / email / mobile application. On the customer portal, you can organize a knowledge base with the ability to independently search for a solution. Flexible settings for routing requests, notification templates, a convenient interface for performers with automatic writing off of labor costs, macros of quick actions, smart search are announced. There is a free version – up to 3 users, and the paid version starts from 7000 rubles. per month (for 20 users).
UseDesk has improved the work with additional fields
It is now a pleasure to work with the “Nested list” type of additional fields in UseDesk : the developers have brought the list of lower-level fields into a separate window, which displays the entire list of values in the order specified in the value settings of this level. Users can turn this feature on or off as needed. Also, the system now has sorting of field values not only alphabetically, but also by id, which greatly simplifies the search. And for new users, detailed hints have appeared when hovering over individual elements.
Updating hotkeys in Omnidesk
Hotkey functionality has been improved in Omnidesk . New shortcuts have been added to the already familiar old users, convenient tips have appeared so as not to keep the necessary combinations in your head, as well as the ability to disable quick combinations if you do not plan to use them.
Alloy Navigator supports change approval via updated mobile app
The updated Alloy Navigator Mobile 2.2.39 supports change management capabilities for organizational workflows and infrastructure, including mobile approvals. It is possible to perform multi-stage voting, with various schemes for calculating the final individual and group confirmations and rejections of requests by all stakeholders. The ability to work from smartphones and tablets allows IT and business managers to stay connected regardless of time and location and respond faster to situations that require urgent resolution. This helps managers plan and implement process and infrastructure changes with lower costs, greater efficiency, and significantly reduced business risks.
New mobile chats from Pyrus for customer support
Pyrus Service deskallows you to embed a convenient chat into any mobile application and communicate with your clients in real time. Now the appearance of the chat is flexibly customizable, so it can be organically and easily fit into the design of your application. You can customize the desired fonts for headers and text, different colored backgrounds for user and support messages, the appearance of the keyboard for typing messages, button colors, and more. There is also a trendy dark theme for the chat. Another useful update is that users can now see the history of their correspondence with support on any device. The client can contact support from the tablet from home, and then continue the communication from the phone on the run – and he will still see all the correspondence. It is more convenient for both the client and the support specialists, and any issue is resolved faster.
UseDesk added templates for CSI page
In the CSI UseDesk settings there is a functionality with which users of the system can fully customize the CSI page using their own layout. In the current update, the developers have introduced 4 options for CSI page templates that a user can set for himself. The innovation will come in handy for those who do not want to write code on their own: just go to the CSI page and add a ready-made layout of the template you like.
New mobile application from HelpDeskEddy
HelpDeskEddy developers have completely updated the mobile application for both Android and iOS. The application allows you to use the main features of the platform: communicate with the client, view the history of work with the client, and maintain a classification. Among the painful questions that the developers have solved are working push notifications. In addition, the application can also be used by end customers, while they will receive push notifications related to their requests to you, which will allow for more efficient communication with customers.
Okdesk is now even easier to integrate with external systems
Okdesk developers have implemented a webhook mechanism. It allows you to notify third-party services about events when they occur in the Helpdesk system, transmitting detailed information. This allows you to implement even more custom integrations with external systems in just a couple of clicks. For example, create a task for a responsible manager in CRM in case of registration of an application in Okdesk from a client. Or send information about the ticket to the Slack channel in case of a change in the status of the ticket. The number of events upon the occurrence of which you can notify third-party services in the near future will be actively increasing
HP Launches AI Services to Simplify Distributed IT Infrastructure Maintenance
To support the IT infrastructure of companies with teleworkers, HP has developed a portfolio of services based on the HP TechPulse platform that enable IT professionals to collect device information using machine learning. For example, HP Smart Support is designed to reduce HP support requests through the use of cloud telemetry for device status. With HP Active Care, you can predict future developments and provide proactive alerts to customers. HP Proactive Insights delivers analytics across an entire fleet of enterprise hardware from multiple manufacturers and operating systems to help companies lower their cost of ownership.
Alloy Navigator mobile app now supports change request management
In the new version 2.2.39 of the mobile application Alloy Navigator Mobile, users can manage the processes associated with change requests (Change Management) and their approvals (Approvals). For technicians and business managers, it is a great tool to actively participate in planning and approving changes, processing work orders, resolving problems, planning and deploying infrastructure changes, and maintaining continuous communication with members of their teams, wherever they are.
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